While we make no claim of perfection, we ALWAYS respond to concerns raised by our patients, and do the best we can to bring a satisfactory resolution to their concerns IF we know about them. Federal law restricts health care providers from releasing any information about our patients without their permission, thereby making it impossible to respond to an anonymous adverse or negative “rating” on any number of websites. As you may know, lawsuits have been filed against websites, including well known social media sites, alleging that if a “target” declined to advertise on that site, negative ratings appeared. In some cases a negative anonymous rating appears first and if the provider wants to respond in any way, or if any other patient wants to post a positive review in response, a fee would be charged, which discourages responses. Those who post negative anonymous ratings, often distorting the facts to render them unrecognizable, choose to hide behind their freedom of speech rights. The pride we take in our work hasn’t lessened in the thirty years we’ve practiced oral surgery and we have thousands of satisfied patients. The internet is used for both good and not so good purposes in a free society, but for those of us whose reputation has been built through years of hard work and effort to deliver the highest quality care, it is a frustration we’ve been forced to learn to live with. We invite any prospective patient who wishes to speak with an existing or past patient as a means of evaluating our practice to contact us and we will place them in contact with each other given their mutual consent.